Refund policy

 

Last updated: 19 October 2026

1. Right of return (10 days)

1.1. You may return any item purchased in our online shop within 10 days of receiving it, without giving any reason, and receive a full refund. For Click & Collect orders, the 10 days start on the day you collect the item at our boutique.

1.2. To use this right, notify us within the 10 days by email at info@junod-lausanne.com, stating your order number. We will reply with the return instructions.

1.3. The item must be returned unworn and unused, in its original condition and packaging, with all accessories, the warranty card, certificates and documents, and with any protective films and seals intact.

1.4. The following items cannot be returned: items adjusted, resized, engraved or personalised at your request, and items made or ordered specifically for you.

1.5. Returns are at our expense. The item must be sent insured, by registered mail with Swiss Post, following our instructions, to P. Junod SA, Place Saint-François 8, 1003 Lausanne, Switzerland. You may also bring it back to our boutique during opening hours.

1.6. Upon receipt, we inspect the item. If it does not meet the conditions above, we will send it back to you and no refund will be made.

2. Defective items (warranty claims)

2.1. In case of warranty claims, we will at our sole discretion provide supplementary performance, namely elimination of the defect (rectification), or deliver a defect-free item. A right to a reduction in price is excluded. If both supplementary performance and delivery of a defect-free item fail, the Customer has the right to cancel the contract.

2.2. Defective items are returned at our expense, by registered mail with Swiss Post, to the address above.

3. Refunds

3.1. Refunds are made within 14 days of our receipt of the returned item, using the same payment method you used for your order.

4. Contact

For any question about returns: info@junod-lausanne.com or +41 21 312 83 66.